Processing and Delivery Estimates

Available shipping methods, estimated delivery windows, and charges are displayed at checkout based on destination and cart contents. Processing and delivery estimates are not guarantees and may change during holidays, high-volume periods, carrier disruptions, severe weather, or verification reviews.

Discreet Packaging

Orders are shipped in plain external packaging where operationally available. Carrier labels and transaction records may include the legal business or fulfillment provider information required to process delivery.

Tracking

When tracking is available, details are sent to the email associated with the order. Carrier scans can take time to update. Tracking status is supplied by the carrier and may not reflect real-time location.

Address Accuracy

Customers must provide a complete and accurate shipping address. Contact us promptly if an address is incorrect. We cannot guarantee changes after fulfillment begins. Re-shipping costs resulting from an incorrect or incomplete address may be charged where permitted.

Delayed, Lost, or Damaged Packages

If tracking is delayed, allow the carrier’s normal investigation period, check the delivery location, and contact the carrier where appropriate. Then contact us with your order number. Keep packaging and photograph visible damage so we can assess available remedies.

International Orders

Customers are responsible for confirming that products may be imported and possessed in their destination. Customs duties, import taxes, brokerage fees, inspections, delays, or seizures are generally outside our control and remain the customer’s responsibility unless checkout states otherwise.

Contact

For shipping help, use our Contact Us page and include your order number and delivery postcode.