Contact Us Before Returning

Submit a request through our Contact Us page before sending any item. Include your order number, item, reason for the request, and photographs where the item is damaged, defective, or incorrect. Unauthorized returns may be delayed or refused where legally permitted.

Hygiene and Safety Restrictions

Opened, used, tested, worn, washed, or unsealed intimate products generally cannot be returned for change-of-mind reasons due to health and hygiene protections. This may include sex toys, lingerie, lubricants, cosmetics, consumables, and personal-care goods. Statutory rights for defective, damaged, or incorrectly supplied products are not limited.

Potentially Eligible Returns

• Unused, unopened items with original seals, packaging, accessories, and labels intact.
• Items received damaged, defective, or materially different from the order.
• Items accepted for return in writing by customer support.

Non-Returnable Items

Subject to applicable law, non-returnable items may include opened hygiene-sealed products, used intimate goods, gift cards, clearance/final-sale items marked non-returnable, downloadable products, and items damaged after delivery through misuse or improper care.

Return Shipping

Where the return results from our error or an eligible defect, we will provide appropriate instructions. For approved change-of-mind returns, the customer may be responsible for return shipping. Use trackable shipping and retain proof of dispatch.

Inspection and Refunds

Approved refunds are issued after inspection to the original payment method where possible. Bank and payment-provider processing times vary. Original shipping charges and return costs may be non-refundable unless required by law or the return results from our error.

Exchanges and Cancellations

For hygiene and inventory reasons, eligible items may be refunded rather than exchanged. Contact us immediately to request cancellation. Cancellation cannot be guaranteed after fulfillment starts.